What we do – and don’t do – with the information that we get from you.
(as of September 11, 2008)
This is a website of Eastside Friends of Seniors. We can be reached at:
1121 228th Ave SE
Sammamish, WA 98075
Phone: (425) 369-9120
The following describes the policies and practices of Eastside Friends of Seniors with regard to the collection and use of personal information from users of www.eastsidefriendsofseniors.org, and donors. It does not describe the policies and practices of Eastside Friends of Seniors with regard to the collection and use of personal information who are clients and volunteers. This is a separate policy.
Throughout this policy, the terms “we,” “us,” and “our” are meant to include Eastside Friends of Seniors staff, contractors, and volunteers.
We have the utmost respect for your privacy and will not trade, sell or exchange your personal information with anyone. We only share your information with third parties we have contracted with to provide you services on our behalf, as described below under “With whom we share the information.”
When it comes to collection and use of personal information, our guiding questions are:
- “Will having this information help us better serve this individual?”
- “Do we have permission to use the information in this way?”
- “Is this use of the information required in order to fulfill the expectations of the individual?”
Information we collect about you
Browsing the site
We use Google Analytics to gather information about the users of our site. When you visit our website, Google collects information about your session (e.g. session length, pages visited, files downloaded) based on the IP address of your computer.
Google stores this information in log files. Log data is used in aggregate to analyze how people use our website. We do not collect individual information about you.
When you donate to Eastside Friends of Seniors, whether by mail, electronically, or on the phone, we ask for your name, address, email address, phone number, and payment method. If your donation may be matched by an employer, we also ask for the employer’s name. If you pay by check, we keep a photocopy of your check. If you pay by credit card, we keep a record of the transaction. We do not store your credit card number electronically. Paper records of your credit card number are securely stored until we enter them into authorize.net; they are then immediately destroyed. We are compliant with the Payment Card Industry Data Security Standard (PCI DSS). We also maintain pertinent information about you and your gifts in a secure database, including but not limited to gift amounts, dates, payment types, and any special gift terms or conditions.
If you make a donation to Eastside Friends of Seniors, we will acknowledge your generosity in our annual report, website, and other marketing and fundraising materials, unless you request at the time of your donation to be acknowledged anonymously. We will also use the information you provide to deliver notes of thanks, and tax receipts.
Participating in a survey, raffle, or contest
Eastside Friends of Seniors may have optional surveys, raffles, and contests, in which we may ask you for additional information about your experience, opinion, or demographics. Information associated directly about you is stored securely, and is accessible only by staff.
If your participation in a survey, raffle, or contest entitles you to a prize or other gift of thanks, we will use information you provided to us to fulfill your prize.
How we use the information
The majority of the information we collect, from website tracking to survey responses, has to do with how you use (or would like to use) our programs. We analyze this data in aggregate and in segments and use this information in order to provide better content, design, organization, and delivery of our work to our donors, volunteers, and clients.
If you are a volunteer, client, or donor, and have given us your email address, we may use information you’ve provided to give you information about our programs. We may also send you by email occasional invitations to surveys, appeals for funds, and administrative or other similar notices. You have the option to opt out at any time.
When you submit questions or comments to a Eastside Friends of Seniors staff member by email (via a link on the website, e.g.), we will use your email address to respond directly to you.
Except as explained in this policy, Eastside Friends of Seniors does not send unsolicited email.
If you supply us with your postal address, or the postal address of an important contact, you and any contact you supply to us may receive periodic mailings from us with information on programs and services, fundraising, or upcoming events.
If you supply us with your telephone number we will only call you regarding our programs, donations, or to update contact information.
With whom we share the information
We may share aggregate information about our participants (e.g. demographics, interests, website usage) with donors, partners, website users or other interested parties. Please note that this is not personal information, only general summaries of the activities and interests of our audience.
Third party service providers
We will not share individually-identifying personal information about you with third parties without your permission, with the exception of service providers or other organizations we may contract with to fulfill services on our behalf (e.g. delivering email or mail, executing credit card transactions), or under the circumstances described in Compliance with Legal Requirements below.
Compliance with Legal Requirements
We may disclose personal information if we are required to by law, or we believe that such action is necessary to (a) comply with the law or with legal process, (b) protect and defend our rights and property, (c) protect against misuse or unauthorized use of Eastside Friends of Seniors’s work, or (d) protect the personal safety or property of our users or the public. As such, if you attempt to pose as someone else, we may disclose information about you or your actions as part of an investigation into any harm done by your actions.
If Eastside Friends of Seniors were to merge with or acquire another entity, or sell a portion of its assets, some information regarding its clients, volunteers, donors, and/or website visitors may be transferred.
How you can manage the use of your information
Eastside Friends of Seniors maintains information about our clients, volunteers, donors, and other community partners. Upon request we will provide you with access to information that we maintain about you, including donation information (e.g., dates on which you made donations, amounts, and circumstances), or contact information (e.g., name, address, phone number). If you need this information corrected or updated, please call, email, or write us at the contacts provided above.
If you wish to have no email contact, phone contact, or mailings from Eastside Friends of Seniors, please call, email, or write us at the contacts provided above. We will process the request within 30 business days of receiving notice. We reserve the right to contact you for customer service purposes regarding any transactions you initiate with Eastside Friends of Seniors.
We do not currently partner with or have special relationships with any ad server companies.
Eastside Friends of Seniors is not responsible for the content or the privacy policies of websites to which it may link.
From time to time, we may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. If you are concerned about how your information is used, you should check back at our website periodically.