Join Our Team!

Do you want to make a difference in the lives of Seniors? We are looking for a Part-Time Client Services Coordinator. The position is based in our office, located on the Sammamish Plateau. For the duration of the pandemic the position will primarily work remotely.

Please send a cover letter outlining your interest in the position and your relevant experience along with your resume to lindaw@eastsidefriendsofseniors.org.

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Job Title: Client Services Coordinator

Reports to: Executive Director

Classification: Non-exempt

Job Summary: Provides client-related support to all Eastside Friends of Seniors programs

Schedule: 20-24 hours per work week, day-time, flexible schedule

Pay: $18 per hour

Benefits:

Requirements:

• Familiarity with the field’s concepts, practices, and procedures; and agency mission and values
• Experience and judgment to plan and accomplish goals
• Bachelor’s degree in social service-related field or equivalent combination of education and experience
• Experience working with Seniors, preferred
• Ability to communicate effectively and compassionately with clients, peers, and volunteers
• Computer literacy – ability to use word processing, spreadsheet, email, and database software
• The ability to work cooperatively with different types of personalities
• Ability to lift 20 pounds
• Ability to work occasional nights or weekends
• Personal transportation
• Valid driver’s license

Responsibilities:

Coordinates and implements Client Services

• Establishes and implements goals and objectives for client services.
• Completes home visits of potential clients, communicates with the applicant regarding their status in the program, and mails copies of the paperwork client signed during the home visit.
• After the home visit – creates a Client File in current database (New Org) for use by staff and volunteers and maintains Client Waiting for Services and Group Project spreadsheets.
• Works with the volunteer coordinator to create client matches and follows up after match is made.
• Keeps client records up to date – adding notes when appropriate and dismissing when necessary if their status changes.
• Communicates as needed with community partners regarding the status of efforts to address their referral made on behalf of a potential client.
• Logs phone calls/e-mails regarding client services requests on the Intake Sheet and tracks their disposition/outcome.
• Makes referrals to other service providers as needed.

Deploys on-call Transportation Volunteers

• Records on-call transportation requests from clients and entry into Google Calendar.
• Enlists on-call volunteers to provide transportation through email and phone calls.
• Follows up with client and volunteer to ensure both have information about the requested service.

Maintains Community Relationships

• Maintains ongoing contact with related for-profit businesses and non-profit organizations, including senior centers, medical facilities, in-home health care agencies, housing facilities for the elderly, congregations, and others.

Support

• Provides listening, education, and problem-solving as needed to clients and family members.
• Interacts regularly with staff to address concerns or problems related to clients being served or volunteers recruited.

Meetings

• Attends weekly staff meetings.
• Attends meetings of the Board of Directors as requested by the Director, and reports as requested regarding the status of program clients.

Other Duties as Assigned