September 26, 2011

Join Our Team!

Join Our Team!

Do you want to make a difference in the lives of Seniors? We are looking for a Part-Time Client Services Coordinator. The position is based in our office, located on the Sammamish Plateau. For the duration of the pandemic the position will primarily work remotely.

Please send a cover letter outlining your interest in the position and your relevant experience along with your resume to lindaw@eastsidefriendsofseniors.org.


Job Title: Client Services Coordinator

Reports to: Executive Director

Classification: Non-exempt

Job Summary: Provides client-related support to all Eastside Friends of Seniors programs

Schedule: 20-24 hours per work week, day-time, flexible schedule

Pay: $18 per hour

Benefits:

  • Sick leave
  • Vacation pay
  • 9 paid Holidays

Requirements:

  • Familiarity with the field’s concepts, practices, and procedures; and agency mission and values
  • Experience and judgment to plan and accomplish goals
  • Bachelor’s degree in social service-related field or equivalent combination of education and experience
  • Experience working with Seniors, preferred
  • Ability to communicate effectively and compassionately with clients, peers, and volunteers
  • Computer literacy – ability to use word processing, spreadsheet, email, and database software
  • The ability to work cooperatively with different types of personalities
  • Ability to lift 20 pounds
  • Ability to work occasional nights or weekends
  • Personal transportation
  • Valid driver’s license

Responsibilities:

Coordinates and implements Client Services

  • Establishes and implements goals and objectives for client services.
  • Completes home visits of potential clients, communicates with the applicant regarding their status in the program, and mails copies of the paperwork client signed during the home visit.
  • After the home visit – creates a Client File in current database (New Org) for use by staff and volunteers and maintains Client Waiting for Services and Group Project spreadsheets.
  • Works with the volunteer coordinator to create client matches and follows up after match is made.
  • Keeps client records up to date – adding notes when appropriate and dismissing when necessary if their status changes.
  • Communicates as needed with community partners regarding the status of efforts to address their referral made on behalf of a potential client.
  • Logs phone calls/e-mails regarding client services requests on the Intake Sheet and tracks their disposition/outcome.
  • Makes referrals to other service providers as needed.

Deploys on-call Transportation Volunteers

  • Records on-call transportation requests from clients and entry into Google Calendar.
  • Enlists on-call volunteers to provide transportation through email and phone calls.
  • Follows up with client and volunteer to ensure both have information about the requested service.

Maintains Community Relationships

  • Maintains ongoing contact with related for-profit businesses and non-profit organizations, including senior centers, medical facilities, in-home health care agencies, housing facilities for the elderly, congregations, and others.

Support

  • Provides listening, education, and problem-solving as needed to clients and family members.
  • Interacts regularly with staff to address concerns or problems related to clients being served or volunteers recruited.

Meetings

  • Attends weekly staff meetings.
  • Attends meetings of the Board of Directors as requested by the Director, and reports as requested regarding the status of program clients.

Other Duties as Assigned